PRIVACY POLICY
Privacy Policy for Firefit HQ
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Effective Date: 10/05/2025
Welcome to Firefit HQ. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services.
1. Who We Are
Firefit HQ is a fitness facility based in Carluke, Scotland. We provide gym memberships, personal training, and wellness services. Our website is used to promote our services and allow users to book, sign up and contact us.
2. What Information We Collect
When you interact with our website or become a member, we may collect the following personal data:
Full name
Email address
Phone number
Date of birth
Address
Emergency contact details
Medical information (if relevant to training or health screening)
Payment details (e.g. for memberships – processed through a secure third-party)
We may also collect technical data when you use our site, such as:
IP address
Browser type
Cookies and usage data
3. How We Use Your Information
We use your information to:
Manage your gym membership and training sessions
Contact you with updates, reminders, or offers (with your consent)
Respond to enquiries or customer support
Process payments securely
Meet legal, regulatory, and insurance requirements
Improve our services and website experience
4. How We Store and Protect Your Data
We store your data securely, using password-protected systems and encryption where necessary. Only authorised staff and service providers have access to your information. We do not sell or share your personal data with third parties for marketing purposes.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Sharing Your Information
We may share your data with:
Payment processors (e.g. Stripe, SumUp)
Email marketing platforms (with your consent)
Medical professionals, in case of emergency and only with your consent where possible
Regulatory authorities, where legally required
All third parties are required to handle your data securely and in accordance with data protection laws.
6. Your Rights
Under UK GDPR and data protection laws, you have the right to:
Access the data we hold about you
Correct or update inaccurate information
Request deletion of your data
Object to how we use your data
Withdraw your consent at any time
To exercise your rights, please contact us at: Firefithq.enquiries@gmail.com
7. Cookies
Our website may use cookies to improve user experience and analyze website traffic. You can disable cookies in your browser settings at any time.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised "Effective Date."
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or how your data is handled, please contact:
Firefit HQ
Carluke, Scotland
Email: Firefithq.enquiries@gmail.com
Phone: